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Frequently asked questions​

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Shopping with us

Do you have my product in stock?

On each individual product page there is a stock level indicator to show what is available. We do not display out of stock items. If you have seen something on our site and can no longer find it, or have ordered the item in the past, it’s always worth a phone call to find out when new stock will be arriving.

Shipping options?

Overnight shipping is available in most cases. For availability and further information, please feel free to contact us.

How do I know when my order has been dispatched?

When your goods have been dispatched you will receive a confirmation via email to the email address provided – it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.

Warranty

What kind of warranty do your products come with?

A one-year manufacturer’s warranty applies to most of our products. Please contact us for detailed information.

How can I return a product, and are there any fees involved?

If you need to return a product, please contact us by phone or email with your phone number and the return details. We will provide you with an RGA (Return Goods Authorization) number to process your return.
Please note that some returns may be subject to a restocking fee.

Western Diesel

Can’t find what you’re looking for? Call us now on 403-526-6070 or